Cannot log in to account.
Password, OTP, or old session that has stopped, just write that.
39BD Support: Fast contact and assistance from Dhaka
If your question gets stuck, trouble increases; this 39BD Support page has contact information, Help Center, and simple solutions to small problems all in one place
Download the 39BD App See Help Center
Please tell us first if there is a problem on 39BD
If login is stuck, or any app page isn’t opening, sending a short, clear message to the support team will get a quick answer.
Users from Dhaka, Chattogram, and Sylhet typically write and send problems, making it easy to reach the correct department in one go.
39BD App won’t open
If you write the device model and Android version, it helps quickly.
bKash, Nagad, Rocket questions
During the transaction, the status, and what the screen shows, please provide.
Security Notice
Unknown login, suspicious messages, or wrong links, please report.
Slow load or delay
Note in one line when issues occur on a slow network.
Trouble understanding Help Center responses.
Tell which step you're stuck at for a straightforward explanation.
How to write to 39BD Help for a quick answer.
A short message is useful: send your account name, device, and time of the problem.
Many times a two-line clear description finishes the task; adding unnecessary words delays the information for the team.
Keep the subject line clear
Login issues or app not opening; describing them makes filtering easier.
Explain step by
Which step you stopped at, write on lines 1 to 3.
Provide Dhaka or district name
If location is known, network or payment issues can be separated.
Email address and what to write.
Use this address to send a direct message: [email protected] Pictures or screenshots make it easier to understand.
39BD Login, account security, and payment status: write these three topics and the team will quickly route to the right department.
Example of a short message.
39BD Support, my login is stuck on Android 12, Dhaka, at 9 AM today the problem message is very clear.
How long does it take to get a response
Not all questions move at the same pace; simple account questions usually get answers first, and payment or security topics require a bit of verification.
Simple questions
Usually answers come within 12 business days
Questions requiring
If screenshots or descriptions match, it may take 23 days
bKash, Nagad, Rocket questions
Different verification occurs based on status
App download help
If there is a problem downloading the APK, inform in the same
Small tips for users in Bangladesh
In Dhaka, many complete setup quickly with bKash, but if the network is slow, sending screenshots helps a lot.
When showing status in Nagad and Rocket, note the date so you won't have to look for the same issue again.
If you want a quick reply from 39BD Contact, provide all information at once, then view the 39BD Support team's answer, and if needed, return to 39BD Help.
Help Center useful links
If you want to check more topics first, the pages below will help.